Customer Benefits

Mileage Accumulation

There is no Star Alliance frequent flyer programme. There are 21 carrier frequent flyer programmes, all operating independently. Customers of any Star Alliance member airline’s frequent flyer programme (see chart) can accrue miles, kilometres or points* when they travel on any eligible Star Alliance member airline flight on a fare eligible for mileage accrual.

In addition, when travelling on Star Alliance member flights, miles or points count toward higher membership status in the customer’s chosen frequent flyer programme.

To ensure successful membership accrual, passengers should quote the frequent flyer number on their membership card, show their card, and save passenger receipts and boarding passes in case retroactive crediting is necessary.

*Qualifying accruals vary by frequent flyer programme and are subject to paid fares. Air New Zealand’s frequent flyer currency is Airpoints Dollars.

Star Alliance Awards

No matter which Star Alliance member airline's frequent flyer programme a customer belongs to, they can earn and redeem miles and build status on any of the member airlines. They need only one frequent flyer card and can collect miles from all of the member airlines on which they travel.

Recognition on Inflight Paperwork and Boarding Passes

Recognition of Star Alliance Gold and Star Alliance Silver customers can be found on inflight paperwork and boarding passes. Look for this format: XX*G or XX*S and read as Airline Star Alliance Gold or Airline Star Alliance Silver (XX is the two-letter airline code).

Example:
TG*S = THAI Star Alliance Silver = THAI Royal Orchid Plus Silver

Star Alliance Upgrade Award

The Star Alliance Upgrade Award is an electronic upgrade product. Customers can use their own FFP miles to upgrade on member airline operated flights. The upgrade must be requested and confirmed in advance and subject to seat availability. Limited to eligible booking class and flights operated by Star Alliance Upgrade Award participating carriers.

Recognition of Membership Cards

Membership cards carry these Star Alliance Gold or Star Alliance Silver logos.

Star Alliance Gold

Priority Reservation Waitlist Priority Airport Standby Priority Checkin Additional Baggage Allowance1 Priority Baggage Handling Worldwide Airport Lounge Access2 Priority Boarding

Star Alliance Silver

Priority Reservation Waitlist Priority Airport Standby

¹ Star Alliance Gold customers are entitled to one additional piece of checked baggage (piece concept) or an additional 20 kgs (weight concept).
² See Star Alliance Lounge Access details. Star Alliance Gold Lounges are identified by a sign at the entrance. Additional top-tier benefits for each airline’s frequent flyer programme are only applicable on that particular airline.

Star Alliance Gold Signs

Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances.

Lounge Restrictions

• No ID (duty/employee travel) or AD (agency staff) accepted.
• Different access policies may prevail for each airline’s own premium customers, particularly as they pertain to guests and/or lounges operated by third parties in select cities.
• Exceptions or restrictions are shown in the Lounge Access Chart.

Star Alliance Gold Cards

The following levels are Star Alliance Gold Card holders. Please refer to frequent flyer programmes of Star Alliance member carriers for more details.