Priority Baggage Handling
Priority Baggage Handling Policy
The Star Alliance priority tag is used for premium customers. It features the Star Alliance logo and the word "PRIORITY" and it should be attached to the bag tag so that it is highly visible and recognisable by all baggage handling staff to ensure that the bags with Priority tags will be delivered first to the arrivals baggage claim area.
This harmonised policy will ensure that our most valued customers receive consistent baggage handling service and this policy sets the minimum standard to be applied by all airlines. Recognition of priority status at checkin and the priority handling of checked baggage is offered to the following customers:
First Class
On all flights
Note: Some carriers do not provide First Class service.
Business Class
On intercontinental flights including connecting flights (for this purpose intercontinental is defined as travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa).
Note: Some airlines offer Priority Baggage Handling to all Business Class customers.
Star Alliance Gold Members
On all flights, regardless of fare paid or class of service flown.
Free Checked Baggage Allowances
Note: Free baggage allowances may change. Please check your carrier's CRS for up-to-date information.
| Piece Concept | |||
|---|---|---|---|
| Number of Pieces | Maximum dimensions of each piece | Maximum weight of each piece | |
1. First and Business Class | |||
| AC | 3 | 158 cm (62 inches) | 32 kg (70 pounds) |
| NH | F class 3, C class 2 | 203 cm (80 inches) | 32 kg (70 pounds) |
| NZ | 3 | 158 cm (62 inches) | 23 kg (50 pounds) |
| A3, BD, CA, JK, JP, KF, LO, MS, OU, OZ, SA, SK, TG, TK, UA, US | 2 | 158 cm (62 inches) | 32 kg (70 pounds) |
| TP | 2 or 1 | 158 cm (62 inches) | 23 or 30 or 32 kg (50 or 66 or 70 pounds) |
| SQ | 2 | 158 cm (62 inches) | 23 kg (50 pounds) |
| CO, ET, LH, LX, OS, SN | 3 or 2 | 158 cm (62 inches) | 23 or 32 kg (50 or 70 pounds)* |
| JJ | 2 | 158 cm (62 inches) | 23 or 32 or 33kg |
| Note: Some carriers do not offer First Class. AC, BD, CO, LX, NZ, SN: no bags over 32 kg/70 lbs accepted as checked baggage. CO: BusinessFirst customers: 3 pcs (32kg). First Class, Intern. First Class, Latin Business Class: 2 pcs (23kg). LH, LX, OS, SN: First Class, 3 bags up to 32 kg each, Business Class 2 bags up to 32 kg each. JJ: Brazil/U.S. and v.v. and South America to Europe 2 x 32 kg. From Europe to South America 2 x 23 kg. From Brazil to South America and within Brazil 33 kg. Frequent flyer Fidelidade Black and Red + 20 kg/ + 2 pcs and Blue + 10 kg/ +1 pc. SK: Economy Extra Class counts as Business Class. Econ. Extra allowed 2 x 23 kg, 158 cm. TP: Executive travel originating in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 32 kg. | |||
1.1 Star Alliance Gold (First, Business) | |||
| All carriers* | one additional piece | ||
2. Economy | |||
| A3, ET, KF, LH, NZ, OS, SN | 1 | 158 cm (62 inches) | 23 kg (50 pounds) |
| BD | 2 | 158 cm (62 inches) | 32 kg (70 pounds) |
| NH | 2 | 203 cm (80 inches) | 32 kg (70 pounds) |
| AC, CA, CO, ET, JK, JP, LO, LX, MS, OU, OZ, SA, SK, SQ, TG, TK, TP, UA, US | 2 | 158 cm (62 inches) | 23 kg (50 pounds) |
| JJ | 2 | 158 cm (62 inches) | 23 or 32 kg (50 or 70 pounds) |
| Note: AC: For travel between Canada to/from U.S. (incl. Hawaii), the Caribbean, Costa Rica, Europe, India, Mexico and within Canada - 1st bag free, 2nd bag fee applies. CA: Max. dimension of both pieces may not exceed 273 cm. BD, CO: No individual item in excess of 32 kg/70 lbs permitted as checked baggage. CO: Charge applies to 1st and 2nd checked bag to/from certain destinations. Check with carrier for more information. JJ: Brazil/U.S. v.v. and South America to Europe 2 x 32 kg. From Europe to South America 2 x 23 kg (except FRA 2 x 32 kg). From Brazil to South America v.v. and within Brazil 23 kg. JK: 1 piece 20 kg. JP: Between Europe and Canada/U.S./Mexico 1 pc with 23 kg max. dimensions 158 cm, other areas 2 pc with 23 kg each max. dimensions 273 cm both. LH: For travel origin Brazil 2 x 32 kg/70 lbs. For travel origin Japan 2 x 32 kg/70 lbs if piece concept applies. Between Europe/India/SVX and U.S./Canada/Mexico 1 x 23 kg/50 lbs. LX: For travel origin Brazil 2 x 32 kg/70 lbs. Between Europe and U.S./Canada/Mexico 1 x 23 kg/50 lbs. LO: For 2nd piece, second bag fee applies. MS: For travel to/from Europe except Turkey only one piece. NZ: Premium Economy is allowed an additional piece. OS: Charge applies to 2nd bag to and from certain destinations. Check with carrier for more information. No bags over 32 kg/70 lbs accepted as checked baggage. SK: Allowance to/from U.S. 1 pc with 23 kg. Business allowed 1 extra piece 32 kg and 158 cm. Economy Extra, one extra piece at 23 kg, 158 cm. Charge applies to 2nd bag to and from certain destinations. Check with carrier for more information. SN: For travel AFR to/from EU 2 x 23 kg, AFR to U.S./Canada 2 x 23 kg, EU to U.S./Canada 1 x 23 kg, TLV to U.S./Canada 1 x 23 kg. TP: 2 pcs (23 kg) allowed to/from DKR/USA/CSS to Brazil. 2 pcs (32 kg) origin Brazil. Travel origin in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 23 kg. UA: For travel to/from Brazil Y class max. bag weight is 32 kg/70 lbs. Charge applies to 1st and 2nd checked bag to/from certain destinations, exceptions apply. Check with carrier for more information. US: Charge applies to 1st and/or 2nd checked bag to/from certain destinations. For travel to/from Brazil, max. bag weight is 32 kg/70 lbs. Check with carrier for more information. | |||
2.1. Star Alliance Gold (Economy) | |||
| NH | one additional piece | 203 cm (80 inches) | 32 kg (70 pounds) |
| BD, CO, JK, JP, KF, NH, SK, TP, UA | one additional piece | 158 cm (62 inches) | 32 kg (70 pounds) |
| AC, CA, ET, OS, LH, LO, LX, MS, NZ, OU, OZ, SA, SN, SQ, TG, TK, US | one additional piece | 158 cm (62 inches) | 23 kg (50 pounds) |
| Note: AC: For Brazil, free baggage weight allowance is 32 kg/70 lbs. No bags over 32 kg/70 lbs accepted as checked baggage. BD, CO: No individual item in excess of 32 kg/70 lbs permitted as checked baggage. JK: Economy 20 kg, business 32 kg plus 1 more bag with 32 kg or 2 pcs with 15 kg. KF: Baggage weight is according to booking class. C class is 32 kg, Y class is 23 kg. NZ: Premium Economy is allowed an additional piece. SK: For Star Gold travelling in economy: 3 pieces with 23 kg but to/from U.S.: 2 pieces with 23 kg. | |||
3. Infants not occupying a seat | |||
| A3, JP | 1 + 1 fold up, collapsible stroller | 115 cm (45 inches) | 32 kg (70 pounds) |
| NH | 1 + 1 fold up, collapsible stroller | 203 cm (80 inches) | as per adult allowance in booked class |
| NZ, OZ | 1 + 1 fold up, collapsible stroller | 158 cm (45 inches) | 23 kg (50 pounds) |
| CA, CO, JK, KF, LH, LO, LX, MS, OS, OU, SK, SN, SQ, TG, TK, UA, US | 1 + 1 fold up, collapsible stroller | 115 cm (45 inches) | 23 kg (50 pounds) |
| AC (paid seat or not occupying a seat) | 2 + collapsible stroller at the gate | 158 cm (62 inches) | 23 kg (50 pounds) |
| BD, ET, SA, TP | 1 + 1 fold up, collapsible stroller | 115 cm (45 inches) | 10 kg (22 pounds) |
| Note: BD: Collapsible stroller only for infants travelling on bmibaby tiny fares on bmi flights. In economy, the free checked baggage allowance is 23 kg/50 lbs. CO: Does not grant baggage allowance to infant-no seat customers for travel within U.S. and to/from Canada. LO: Max. dimension of both pieces not to exceed 273 cm/107 inches. MS: For travel to/from Europe except Turkey only 10 kg (22 lbs). NZ: Car seat and stroller travel free. TG: ROP Platinum, 30 kg or 1 piece. ROP Gold and Star Silver, 20 kg or 1 piece. UA, US: If fare paid. | |||
| Weight Concept | |||
|---|---|---|---|
| Maximum combined weight of all pieces | Class of service | ||
| All carriers | 40 kg (88 lbs) | First Class | |
| All carriers | 30 kg (66 lbs) | Business Class | |
| All carriers | 20 kg (44 lbs) | Economy Class | |
Star Alliance Gold | |||
| All carriers | Extra 20 kg (44 lbs) | ||
Infants not occupying a seat | |||
| All carriers | 10 kg (22 lbs) +1 fold up, collapsible stroller | ||
| Note: BD, JP, NZ: No bags over 32 kg /70 lbs. accepted as checked baggage. CO, LH, LX, NH, NZ, OS, SK, SN, US: Do not offer the weight concept. Some carriers do not offer First Class. SK: Economy Extra Class counts as Business Class. NZ: Infants not occupying a seat - allowance as per adult allowance in booked class. SQ: Max. weight per piece is 32 kg/70 lbs. TG: ROP, 10 kg. TK: Max. weight per piece is 32 kg/70 lbs and max. dimensions for each piece is 115 cm. If the full First Class itinerary is on TK, baggage allowance is 60 kg. If the First Class flight completely operated by TK, baggage allowance is 60 kg. If the First Class flight with TK and connecting with a Star Alliance member airline, baggage allowance is 40 kg. | |||
Carry-on baggage policy
Size
Carry-on baggage maximum dimensions are 23 x 40 x 55 cm.
Note: CA, ET, LH, LX, SQ allow 20 x 40 x 55 cm. JK allows 25 x 40 x 50 cm. NH allows 25 x 40 x 55 cm. TG allows 25 x 45 x 56 cm. ET allows collapsible stroller, subject to cabin space.
Pieces
2/2/1 Policy*:
2 pieces for First Class 2 pieces for Business Class 1 piece for Economy1 Class
The 2/2/1 policy applies to intercontinental flights, and domestic flights connecting to intercontinental flights. Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa. Some carriers may use “International”, nonetheless, the policy is the same. Two pieces can be defined as one carry-on and one personal item.
Note that certain airports limit carry-on to one piece regardless of class of travel.
Weight
Weight policy has not been harmonised, please check individual carrier restrictions.
* 2/2/1 policy applies except where restricted by government regulations.
* For certain flights operated by small size aircraft, restrictions may apply.
* For flights to/from/within the U.S., only one carry-on and a personal item are allowed, due to government regulations.
1 AC allows two pieces for all classes: one standard article max. dimensions 23 x 40 x 55 cm and one personal article max. dimensions 16 x 33 x 43 cm. Weight for each bag no more than 10 kg.